Affecting Server
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True Servers
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16/04/2026 17:52
- 18/04/2026 18:27
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Last Updated 16/04/2026 17:57
We are currently experiencing email deliverability issues affecting outbound mail services on True Servers.
The issue has been traced to a reverse DNS (rDNS) configuration problem, which is causing some receiving mail servers to fail sender validation checks. As a result, outbound emails may experience delivery delays, rejection by recipient servers, or routing to spam/junk folders.
The infrastructure team is actively investigating and implementing corrective DNS updates to restore normal mail flow.
Impact observed:
- Delayed outbound email delivery
- Rejected messages from external recipient servers
- Increased spam/junk folder placement
- Possible intermittent failures for domain-based sender verification
Further updates will be provided as progress is made.